Managed Data Services
Managed data services UK — ongoing platform support, pipeline monitoring, and performance optimisation for organisations that need expert coverage without the cost of a full in-house team.
What We Cover
Platform Support
Day-to-day data platform support — your first call when something breaks. We handle incident triage, root cause analysis, and fix deployment. Data platform support covers Databricks, Snowflake, Azure, and dbt environments.
Pipeline Monitoring & Alerting
Proactive pipeline monitoring with alerts for failures, data quality anomalies, and SLA breaches. We set up monitoring dashboards and alert routing so issues are caught before the business notices.
Performance Tuning
Query optimisation, cluster sizing, dbt model performance, and Snowflake warehouse configuration. We review and tune your platform on a scheduled basis to maintain performance as data volumes grow.
Cost Optimisation
Monthly cost reviews of your Databricks, Snowflake, and Azure spend. We identify waste — idle clusters, over-sized warehouses, inefficient queries — and implement cost controls.
Knowledge Transfer
Regular documentation updates, code reviews with your internal engineers, and training sessions. We treat every managed services engagement as an opportunity to upskill your team.
Platform Evolution
Applying platform updates, new dbt features, and tooling upgrades. We keep your data platform current and take advantage of new capabilities as they become available.
SLA Options
We offer three managed service tiers to suit different support needs and budgets.
Essential
Response: 1 business day
UK business hours
- Incident triage and resolution
- Monthly performance review
- Quarterly cost optimisation
- dbt model maintenance
- Email support channel
Standard
Response: 4 business hours
Extended UK hours
- Everything in Essential
- Proactive pipeline monitoring
- Bi-weekly check-in calls
- Minor feature development
- Slack support channel
Premium
Response: 1 hour
24/5 coverage
- Everything in Standard
- Dedicated named engineer
- Weekly review calls
- Platform roadmap advisory
- Priority escalation path
All tiers are priced on a monthly retainer. Contact us for a custom quote based on your platform size and requirements.
We Build Capability, Not Dependency
Our goal with every managed services engagement is to leave your team more capable than when we started. We document every change, explain every decision, and run regular knowledge transfer sessions.
Documentation
Every change is documented in your project wiki.
Code Reviews
We review and explain changes with your engineers.
Training Sessions
Monthly sessions on platform features and best practices.
Interested in managed data platform support? Contact Us